Terms of Service

1. Acceptance of these terms

Felag ("Felag," "we," "us," or "our") provides a suite of cloud-based construction software products at felag.io, including BidBuddy, PQPal, FieldFriend, PMBuddy, and TallyTom. These Terms of Service form a binding agreement between Felag and the organization or individual that creates an account or uses the products ("you" or "Customer").

By creating a Felag account, subscribing to a product, or otherwise using the service, you agree to these terms. If you are entering into these terms on behalf of a company or other organization, you represent that you have the authority to bind that organization, and "you" refers to that organization. If you do not agree to these terms, do not use the service.

2. Accounts and the shared Felag login

A single Felag account provides access to every product your organization subscribes to through one sign-on. The organization that registers the account owns and controls the workspace, its data, and its user roster, and is responsible for all activity that occurs under it.

You are responsible for keeping account credentials confidential and for the actions of the users you invite. You agree to provide accurate registration information, to keep it current, and to notify us promptly at support@felag.io if you believe an account has been accessed without authorization. Each individual user is responsible for safeguarding their own login credentials and must not share them.

3. Subscriptions, billing, and trials

Subscriptions are sold per organization and are billed through our payment processor, Stripe. Paid plans are offered on a monthly or annual basis, with annual billing offered at a discount to the equivalent monthly rate. Fees, plan features, and usage limits are described at the time of purchase and in your account settings.

New subscriptions may include a free trial of up to 14 days. Unless you cancel before the trial ends, the subscription converts to a paid plan and the payment method on file is charged. Paid subscriptions renew automatically for successive terms until cancelled. You may cancel at any time, and cancellation takes effect at the end of the current billing period; except where required by law, fees already paid are non-refundable.

Fees are stated exclusive of taxes, and you are responsible for any sales, use, or similar taxes, other than taxes based on our income. If a payment fails or an account becomes past due, we may suspend or limit access to the affected products in accordance with your plan entitlements until the balance is resolved.

4. Acceptable use

You may use the products only for lawful business purposes and in compliance with these terms and applicable law. You agree not to misuse the service. In particular, you will not: use the service to violate the rights of others or any law or regulation; upload malware or attempt to disrupt, overload, or gain unauthorized access to the service or its infrastructure; scrape, harvest, or extract data by automated means outside of the features and interfaces we provide; reverse engineer, decompile, or attempt to derive the source code of the platform, except to the extent this restriction is prohibited by law; or resell or provide the service to third parties except as expressly permitted.

The products help you organize construction information and generate drafts and analysis, but they do not replace professional judgment. You remain responsible for the accuracy, completeness, and appropriate use of the construction documents, records, and outputs you create or rely on.

5. Customer content and AI features

You retain all rights to the content you and your users upload, submit, or route into the service, including project documents, photos, emails, and other materials ("Customer Content"). You grant Felag a limited, non-exclusive license to host, process, transmit, and display Customer Content solely to operate, maintain, secure, and support the service for you, and as otherwise directed by you. We do not claim ownership of Customer Content.

Some features use artificial intelligence to extract, summarize, structure, or analyze Customer Content at your direction. AI outputs are assistive drafts, not final work product, and they can be incomplete or incorrect. You are solely responsible for reviewing outputs before you rely on them. Estimates, bids, change orders, extracted figures, and other AI-generated or AI-assisted results must be verified by you before they are used for any commercial, contractual, or regulatory purpose.

6. Intellectual property

The service, including the Felag platform, its software, product names, logos, user interfaces, and documentation, and all intellectual property rights in them, is and remains the property of Felag and its licensors. These terms do not grant you any right to our trademarks or branding. We grant you a limited, non-exclusive, non-transferable right to access and use the products during your subscription, subject to these terms.

As between the parties, you own your Customer Content, and we own the platform and any software, models, templates, and improvements we develop. If you send us feedback or suggestions, you grant us the right to use them to improve the service without any obligation to you.

7. Confidentiality

Each party may receive information from the other that is marked confidential or that should reasonably be understood as confidential, including Customer Content, unreleased product features, and pricing. The receiving party will use the disclosing party's confidential information only to perform under these terms, will protect it with at least reasonable care, and will not disclose it to third parties except to employees, contractors, and subprocessors who need it and are bound by comparable obligations.

These obligations do not apply to information that is or becomes public through no fault of the receiving party, was already known without a duty of confidentiality, or is independently developed. A party may disclose confidential information if required by law, provided it gives reasonable notice where permitted.

8. Third-party services and subprocessors

We rely on a limited set of third-party providers to deliver the service, and they may process Customer Content on our behalf as subprocessors. These currently include Stripe for payment processing, OpenRouter for AI model inference, Zoho ZeptoMail for transactional email, and S3-compatible object storage operated by Felag for file storage. Each subprocessor is engaged to provide a specific function and is expected to handle data consistent with that purpose.

The service may also interoperate with other services you choose to connect. Your use of any connected third-party service is governed by that provider's own terms and privacy practices, and we are not responsible for third-party services we do not control.

9. Disclaimers

The service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, timely, secure, or error-free, or that outputs will be accurate or complete.

The products are software tools for construction operations. They do not provide professional engineering, legal, accounting, safety, or other licensed advice, and nothing produced by the service should be treated as a substitute for the judgment of a qualified professional.

10. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or relating to the service or these terms, even if advised of the possibility of such damages.

Except for your payment obligations, each party's total aggregate liability arising out of or relating to these terms will not exceed the total fees you paid to Felag for the affected product in the twelve months immediately preceding the event that gave rise to the claim. These limitations apply regardless of the theory of liability and are a fundamental part of the agreement between us.

11. Termination and data export

You may stop using the service and cancel your subscription at any time. Either party may terminate these terms if the other materially breaches them and does not cure the breach within a reasonable period after notice. We may suspend or terminate access for non-payment, or for use that violates these terms or creates risk to the service or to others.

While your subscription is active, you may export your Customer Content using the export tools in the products or by contacting support. After termination, we will make Customer Content available for export for a limited period, and we may delete Customer Content from active systems within 90 days after termination, except where longer retention is required by law. Provisions that by their nature should survive termination, including ownership, confidentiality, disclaimers, and limitation of liability, will survive.

12. Governing law and changes to these terms

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. You and Felag agree that the state and federal courts located in California will have exclusive jurisdiction over any dispute arising out of or relating to these terms or the service, and each party consents to venue there.

We may update these terms from time to time. If we make material changes, we will provide notice through the service or by email before they take effect. Your continued use of the service after the effective date means you accept the updated terms. Questions about these terms can be sent to support@felag.io.